Customer Care

Each product includes its specific lead time on its product page.

• Upholstered equipment is typically produced within approximately 50 business days (often shorter depending on order volume)
• In-stock items are prepared and shipped within 72 hours

Every piece is made with precision and care — because your studio deserves equipment that lasts.

👉 Working on an opening date? Contact us and we’ll help you plan your timeline.

Need to adjust your order?

Simply email us at shop@arregonpilates.com with:

• Your order number
• The items you’d like to add

Our team will respond quickly and confirm the best solution.

👉 Have a custom request? Let’s make it happen.

All our quotations include standard curbside delivery, calculated based on volumetric shipping.

• EU shipments: quotation within 72 hours
• International shipments: Air Freight & Sea Freight options available

Delivery options include:

• Curbside delivery
• Airport delivery
• Port delivery

We’ll guide you toward the most efficient and cost-effective solution.

👉 Request your shipping quote today and plan your project with confidence.

All prices are VAT excluded.

• EU clients: VAT applied according to your country
• VIES VAT ID holders: eligible for exemption
• Spain: 21% VAT applies

For non-EU clients:

• Orders are tax-free at origin
• Local duties and taxes are handled upon arrival

👉 Need help understanding your total cost? Contact us — we’ll break it down for you.

Pilates equipment requires careful handling, and transport companies are not always specialized in this type of product.

For this reason, and whether you have standard coverage or Full Insurance, we strongly recommend:

👉 Always sign your delivery as “not accepted in conformity”

This allows us to fully protect your order and manage any claims if needed.

If anything seems unusual:

• Take photos before opening
• Document any visible damage

Each piece is inspected before shipping — your equipment leaves our workshop in perfect condition.

👉 Your peace of mind matters — we’re here to support you at every step.

To keep your equipment in perfect condition:

• Avoid prolonged sun exposure
• Do not use alcohol-based products
• Protect upholstery from abrasive materials

👉 Well-maintained equipment means long-term performance and image.

• Standard items: 15-day return window
• Modifications/cancellations: must be requested before production

Production begins within 48 hours after order confirmation.

👉 Need to make a change? Contact us as soon as possible — we’ll help you find the best solution.

Our pricing reflects what we stand for:

• Craftsmanship
• Premium materials
• Precision and durability

👉 This is not just equipment — it’s a long-term investment in your studio.

• Orders ≤ €700: full payment upon confirmation
• Orders > €700:
  • 50% deposit
  • 50% before shipment

👉 Start your project today with a simple first step.

We are a family-owned, women-led company — and we treat every project as if it were our own.

We don’t believe in mass production.
We believe in doing things right, personally and with intention.

👉 Looking for a complete studio solution? Ask about our Luxury Services.