Returns, Exchanges & Cancellations
Most ARREGON® Pilates products are made to order. Each piece is carefully inspected and documented before shipping to ensure it meets our quality standards.
To request any change, return, exchange, or cancellation, please contact us with your order details.
ORDER CHANGES
Upholstered / Custom Equipment
Includes Reformers, Cadillacs, Chairs, Barrels, Mats, Towers, Guillotines, Pillows, Shoulder Blocks, Boxes, etc.
- Changes confirmed before production begins: no charge
- Changes after production has started (e.g. upholstery color change): 25% restocking fee based on invoiced value
Non-Upholstered Products
Includes springs, wheels, straps, foot correctors, etc.
- Changes possible within 15 calendar days from delivery
- Customer is responsible for all related shipping costs
- No changes accepted after this period
RETURNS
Eligible for Return
Non-upholstered products only.
- Must be requested within 30 calendar days from delivery
- The product must arrive within this timeframe
- Shipping and delivery fees are non-refundable
- Customer is responsible for return shipping costs
- A 7% restocking fee applies
Not Eligible for Return
Custom / upholstered equipment is not eligible for return.
Normal variations in wood, metal, or upholstery are not considered defects.
EXCHANGES
Eligible for Exchange
Non-upholstered products (springs, wheels, straps, accessories).
- Must be requested within 15 calendar days from delivery
- Customer is responsible for all shipping costs
- Includes cases of manufacturing defects or transit damage
Not Eligible for Exchange
Custom / upholstered products.
Normal material variations are not considered valid reasons for exchange.
ORDER CANCELLATIONS
Upholstered / Custom Products
- Cancellations are free of charge before production begins
- Once production has started: 25% restocking fee applies
Non-Upholstered Products
- Cancellations are possible within 1 hour of placing the order
Production begins within 48 hours after order confirmation.