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Warranty Policy and Return Policy

1. GENERAL WARRANTY STATEMENT

ARREGON® provides the following limited warranty, which constitutes the sole warranty applicable to our products. To the maximum extent permitted by law, we disclaim any other express or implied warranties.

ARREGON® apparatus is guaranteed to be free from defects in materials and workmanship under normal use conditions during the applicable warranty period.

In the event of a confirmed defect, ARREGON® will, at its sole discretion, repair, replace, or refund the product, including reasonable return shipping costs when applicable.

This warranty applies only to the original purchaser and is non-transferable.

2. WARRANTY COVERAGE PERIODS

2.1 Structural Lifetime Warranty

ARREGON® offers a lifetime warranty on major structural components of the following apparatus:

  • Reformers
  • Cadillacs (including conversion units)
  • Wall Units & Towers
  • Guillotine systems

Covered structural components include frames and load-bearing structures.

This warranty covers manufacturing or structural defects that affect the integrity or intended function of the equipment.

It does not cover:

  • Cosmetic wear or aging
  • Upholstery changes over time
  • Surface marks, scratches, dents, or discoloration
  • Normal wear from use
  • Small components and consumables

2.2 10-Year Structural Warranty

ARREGON® provides a 10-year warranty for structural components of:

  • Chairs (Wunda Chair, Electric Chair, Combo Chair)
  • Barrels (Spine Corrector, Ladder Barrel, Mini Barrel)
  • Mats (all structural mat systems)
  • Pedi-Pole systems

This warranty covers structural manufacturing defects affecting functionality.

2.3 18-Month Mechanical Parts Warranty

ARREGON® offers an 90 days warranty on all mechanical and moving components, including:

  • Springs
  • Wheels
  • Clips
  • Hooks
  • Fasteners and hardware
  • Moving mechanisms

This warranty covers manufacturing defects only.

3. WHAT IS COVERED

A warranty claim is valid only when the defect is related to:

  • Manufacturing or assembly errors
  • Structural failure under normal use
  • Defective materials at time of delivery
  • Functional failure not caused by misuse

4. WHAT IS NOT COVERED

This warranty does not cover:

4.1 Normal Wear & Tear

  • Scratches, dents, or surface marks
  • Upholstery wear, stretching, softening, or tearing from use
  • Natural aging of materials (wood, metal, leather, vinyl)
  • Discoloration or cosmetic changes over time

4.2 Mechanical Wear from Use

  • Loss of spring tension due to repeated use
  • Noise from normal operation
  • Wear on moving parts (wheels, straps, clips, hooks)

4.3 External Factors

  • Misuse, abuse, or improper handling
  • Unauthorized modifications or repairs
  • Improper installation or assembly
  • Environmental damage (humidity, corrosion, oxidation)
  • Extreme weather conditions or natural disasters (fire, flood, etc.)

5. WARRANTY EXCLUSIONS

Warranty coverage does not apply to:

  • Custom upholstery or bespoke configurations (cosmetic variations excluded)
  • Products modified after delivery
  • Damage caused by third-party transport after delivery acceptance
  • Improper storage or maintenance

ARREGON® is not responsible for indirect damages or loss of use.

6. CLAIMS PROCESS

To initiate a warranty claim, the customer must contact:

📩 shop@arregonpilates.com

The request must include:

  • Order number
  • Description of the issue
  • Clear photographs/videos of the defect
  • Customer details

If the claim involves transit damage:

👉 The customer must inspect the shipment upon arrival
👉 Photos of packaging and damage must be taken before full unpacking
👉 Any visible damage must be reported immediately

7. WARRANTY RETURN PROCEDURE (RMA)

If a return is required:

  • A Return Merchandise Authorization (RMA) number must be requested
  • The RMA number must be clearly visible on the package
  • Original packaging must be retained during the initial period when possible
  • Items must be properly packed for return shipping

ARREGON® will not accept returns without a valid RMA number.

8. RETURNS UNDER WARRANTY

If the product is confirmed to be defective under warranty:

  • ARREGON® will repair or replace the product
  • Or issue a refund if repair/replacement is not possible
  • Return shipping costs will be covered when the claim is valid

If the product is not found to be defective:

  • The customer will be responsible for all shipping and associated costs

9. LEGAL LIMITATIONS

This warranty is the only express warranty provided by ARREGÓN®.

To the maximum extent permitted under Spanish and EU law:

  • All other warranties (express or implied) are excluded
  • Including merchantability or fitness for a particular purpose

This does not affect mandatory legal rights under applicable consumer protection laws in Spain or the EU.

10. FINAL NOTES

ARREGON® equipment is built for professional studio use and long-term durability. Minor variations in materials, finish, or appearance are considered part of the handcrafted nature of the product and are not defects.