WELCOME TO OUR NEW WEBSITE!
1. GENERAL WARRANTY STATEMENT
ARREGON® provides the following limited warranty, which constitutes the sole warranty applicable to our products. To the maximum extent permitted by law, we disclaim any other express or implied warranties.
ARREGON® apparatus is guaranteed to be free from defects in materials and workmanship under normal use conditions during the applicable warranty period.
In the event of a confirmed defect, ARREGON® will, at its sole discretion, repair, replace, or refund the product, including reasonable return shipping costs when applicable.
This warranty applies only to the original purchaser and is non-transferable.
2. WARRANTY COVERAGE PERIODS
2.1 Structural Lifetime Warranty
ARREGON® offers a lifetime warranty on major structural components of the following apparatus:
Covered structural components include frames and load-bearing structures.
This warranty covers manufacturing or structural defects that affect the integrity or intended function of the equipment.
It does not cover:
2.2 10-Year Structural Warranty
ARREGON® provides a 10-year warranty for structural components of:
This warranty covers structural manufacturing defects affecting functionality.
2.3 18-Month Mechanical Parts Warranty
ARREGON® offers an 90 days warranty on all mechanical and moving components, including:
This warranty covers manufacturing defects only.
3. WHAT IS COVERED
A warranty claim is valid only when the defect is related to:
4. WHAT IS NOT COVERED
This warranty does not cover:
4.1 Normal Wear & Tear
4.2 Mechanical Wear from Use
4.3 External Factors
5. WARRANTY EXCLUSIONS
Warranty coverage does not apply to:
ARREGON® is not responsible for indirect damages or loss of use.
6. CLAIMS PROCESS
To initiate a warranty claim, the customer must contact:
The request must include:
If the claim involves transit damage:
👉 The customer must inspect the shipment upon arrival
👉 Photos of packaging and damage must be taken before full unpacking
👉 Any visible damage must be reported immediately
7. WARRANTY RETURN PROCEDURE (RMA)
If a return is required:
ARREGON® will not accept returns without a valid RMA number.
8. RETURNS UNDER WARRANTY
If the product is confirmed to be defective under warranty:
If the product is not found to be defective:
9. LEGAL LIMITATIONS
This warranty is the only express warranty provided by ARREGÓN®.
To the maximum extent permitted under Spanish and EU law:
This does not affect mandatory legal rights under applicable consumer protection laws in Spain or the EU.
10. FINAL NOTES
ARREGON® equipment is built for professional studio use and long-term durability. Minor variations in materials, finish, or appearance are considered part of the handcrafted nature of the product and are not defects.